The Small Business Credit Card Market
Belying their diminutive label, small businesses have an enormous impact on the U.S. economy. There are approximately 27 million of them, and they account for about half of both GDP and the private workforce.
They spend approximately $5 trillion per year and, according to the Federal Reserve, a whopping 83 percent
used credit cards in 2009.
The retreat from this market by many lenders during and immediately after the recession creates an enormous
opportunity now that economic conditions are finally improving. Not only does the small business credit card
market represent a huge and lucrative business, it’s up for grabs like never before. What’s more, many of
these small businesses are getting healthier as the economic recovery takes hold and will soon need access to
additional credit to finance their growth. In fact, one-fifth of all small businesses in the U.S. applied for a new
credit card in 2009 (75 percent of these applications were successful), and this number is expected to have
increased in 2010.
Until 2000, small financial institutions were active issuers of small business credit cards. However, last decades technology changes and evolving economies of scale ultimately resulted in a highly consolidated competitive landscape for credit cards. Many small issuers eventually sold their portfolios to larger institutions. By 2008, only 36 percent of U.S. financial institutions were still issuing credit cards.3 And according to the SBA, by 2009, institutions with assets of $10 billion or more controlled 82 percent of micro-business loans (including credit cards).
Given that the U.S. economic recovery is gaining momentum—2010 GDP figures exceeded estimates and
prompted upwardly revised predictions for 20115 —it’s not a stretch to presume that small businesses will be
growing, too and increasingly requiring access to credit. In light of all this, community financial institutions should rethink their decisions to cede control of the small business credit card market to the largest banks.
The technology constraints that helped to force small financial institutions out of the business a decade ago no longer exist. Back then, a card issuer’s choices were few: it could decide to implement and administer its own in-house solution, or it could cobble together a patchwork of external services to handle the multitude of card administration chores. Both of these approaches were costly and inefficient, and many institutions reluctantly sold their portfolios and exited the credit card business. Today, however, full-service credit issuing solutions are robust, flexible, comprehensive and cost-effective. Services are available that can handle everything from origination to remittance and collections.
For example, it is unnecessary for banks to deploy expensive call centers for inbound customer service calls; the leading solution providers offer cost-effective 24/7/365 customer call center support for credit cardholders. Nor do banks have to worry about creating or maintaining Internet banking Web sites to accommodate their online credit card customers. Solution providers offer sophisticated Internet banking applications customized with a financial institution’s desired look and feel. Partners such as Security First Merchant Services, LLC can also support dynamic statement printing, e-delivery and mail services incorporating the messaging and branding of the financial institution.
Additionally, these solution providers allow a bank or credit union to define and adjust its own credit
administration procedures—including underwriting guidelines, credit limits, balance-transfer policies and
other parameters related to individual accounts or the entire portfolio. Even concerns about fraud are better
addressed today than in the recent past. Providers of the more sophisticated credit card management services use neural networks for fraud scoring and decisioning systems to check every transaction for potential fraud, and to verify suspicious activity with cardholders.
Security First Merchant Services is a business-focused payment solutions company that strives to provide payment processing, small business loans, and credit repair services with a high level of detail and flexibility.







